Customers fight back at Bell and Telus over text message fee fiasco
Bell and Telus’s decision to charge 15 cents an incoming text message, even for messages that are wrong numbers or SPAM has gone over like a lead balloon with customers.
I actually called Bell and asked about the unfairness in all this.
Get the response.
The company that owns telephones and runs the Internet refuses to deal with its customers over this issue by phone or by e-mail. You need to write them a letter and mail it.
Here’s the address to save you the frustration of the phone call that will get you nowhere;
Bell Executive Officer
Client Relations Advisor
5099 Creekbank Road East Tower
Mississauga, Ontario L4W 5N2
Here’s some good news though. The braintrust at both companies may be attempting to ignore their customers but they’ll have more trouble ignoring this.
Go get them gang and sign me up or alternatively Bell and Telus why not use some common sense and come up with a fair practice? Naw, that would mean admitting you were wrong. Can’t have that can we?
Crossposted - Spink About It
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